[playman22]

To vôbec nevadí, že ti zišiel čas na reklamáciu. Prebehni to niekoľkými aplikáciami, aby si si bol 100% istý, že máš naozaj menej ramky, sprav si screenshoty + nejaké video ako to testuješ (aby bolo jasné, že neodrbávaš), napíš na podporu Aliexpressu a pýtaj si späť peniaze.
Ja som to takto už robil, že som to podložil foto a video dokumentáciou a dostal späť väčšiu čiastku z ceny tovaru. Nie celú, lebo vraj tovar funguje, ale lepšie ako nič.

Hi XY,

Thank you for contacting AliExpress.

This email is in regards with your order XYZ.

We have submitted compensation request for this order. Compensation means request for your refund. No worries as this only take 10 working days. You may receive an update on your email as soon as possible.

However, we are sorry to inform you that the case has ended with a partial refund. As the goods still have certain value, we can only give partial refund for the defective product (please kindly note the amount of partial refund depends on the defective and unmatched degree of the received product). The amount submitted was only partial with the amount of 99.648 EUR. In this case, your patience will be highly appreciated.


Your patience and cooperation is highly appr eciated and we apologize for any inconvenience that this has caused you.

Respectfully,
AliExpress Customer Service Team